Terms and Conditions

General information

Medicoline Health and Beauty Awareness ApS
Värkstedsvej 24 B
DK-4600 Køge
Phone: + 45 3616 6488
Email: info@medicoline.dk
CVR No.: 33046960

The conditions apply to the purchase of goods for delivery in Denmark, but not Greenland and the Faroe Islands. (Contact customer service at info@medicoline.dk, if delivery outside Denmark is desired).


Shopmedicoline.dk is open 24 hours a day - however, orders and inquiries are handled Monday-Thursday in the period 9.00 - 14.00 and Friday in the period 9.00-13.00.


With us you can pay with VISA / Dankort, VISAElectron, MasterCard and MobilePay Online.

We accept payment with Anyday.

The amount will only be deducted from your card when the item is shipped.

When you choose to pay with Anyday, the first payment is deducted when the item is shipped. You will then pay your monthly benefit on the last working day from the coming month, and three months ahead.

No fees or interest will be charged for your purchase if you pay on time. If you return your purchase, the agreement with Anyday will end automatically.


We do not charge card fees.

The amount will only be deducted from your card when the item is shipped.


Your packages are sent with Package tracking. Remember that you can also choose to have your packages sent to your workplace.

Your order is generally shipped as soon as possible and no later than within 2-4 working days. Should delivery unexpectedly be delayed, you will be contacted.

Free shipping on purchases over DKK 899,00 in Denmark.

GLS - Parcel shop: 55,00 DKK
GLS - Distribution to business: 52,50 DKK
PostNord - Pakkeshop: 55,00 DKK
PostNord - Distribution to businesses: 52,50 DKK

As a consumer, you have a 14-day right of withdrawal when you shop with us.

The cancellation period expires 14 days after the day you received your item. If you have ordered several different items in one order, but they are delivered individually, the deadline will run from the day you receive the last item.

If the order consists of several lots or parts, the cancellation period expires 14 days after the day you receive the last batch or part.

The deadline means that you have 14 days from receipt to notify us that you will regret your purchase. You can send an email to info@medicoline.dk or use the standard cancellation form found at the bottom of the Terms and Conditions. You can not cancel the purchase by refusing to receive the item without notifying us at the same time.

Cancellation of part of the purchase:

If you have purchased several items from us, you have the option of sending one or more items back, even if they were purchased in one order. Please note that you will not be reimbursed for shipping costs if you regret part of your purchase.


Once you have notified us that you want to cancel your purchase, you have 14 days to send the item back to us. You must pay for the package to be returned, and you are responsible if damage occurs during transport.

No right of withdrawal:

Delivery of sealed goods which for health protection or hygiene reasons are not suitable for return and where the seal has been broken after delivery cannot be undone.

The condition of the item when you return it:

If the item has lost value and it is because you have used it in a different way than what was necessary to determine the item's nature, properties and the way it works, you can only get part of the purchase amount back. The amount you can get back depends on the commercial value of the item, and in some cases it may mean that you can only get the shipping costs back.

We recommend that you return the item in the original packaging.

If the original packaging is missing, it may result in an impairment of the item.

Refund of the purchase amount:

If you regret your purchase, you will get your money back. If the item is impaired, we deduct the amount that you are liable for.

We will refund all payments received from you, including delivery costs (however, this does not apply to extra delivery costs in cases where you have chosen a different form of delivery than the cheapest form of standard delivery that we offer), no later than 14 days from the day we has received your message that you want to cancel the agreement. We will refund the money with the same means of payment that you used for the purchase, unless we have agreed otherwise.

We may withhold payment until we have received the goods, unless you send us documentation to have returned it.

The product is sent to:

Medicoline Health and Beauty Awareness ApS
Värkstedsvej 24 B
DK-4600 Køge

We only accept packages that are sent directly to the address. Packages sent without delivery or by COD are not picked up / received.

You can also cancel the purchase by notifying us and handing it in person at the above address. This can only be done by prior arrangement.

Right of complaint:

When you shop with us as a consumer, the rules of the Purchase Act apply to purchases of goods.
This means that you have a right to make a complaint for 24 months.

If your complaint is justified, it means that you can either have the item repaired, exchanged, the money back or a reduction in the price, depending on the specific situation.

You can advertise by contacting customer service at: info@medicoline.dk
You must complain within a "reasonable time" after you have discovered the error. If you complain within two months after the error is discovered, the complaint will always be timely.

If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be sent back in proper packaging. Also remember to get a receipt for shipping so we can refund your shipping costs.

The product is sent to:

Medicoline Health and Beauty Awareness ApS
Värkstedsvej 24 B
DK-4600 Køge

We only accept packages that are sent directly to the address. Parcels sent without delivery to parcel shops will not be picked up. When you return the item, please enclose a detailed description of the problem as well as your contact information.

Right of appeal:

If you as a consumer want to complain about your purchase, you must contact sales@medicoline.dk. If we do not succeed in finding a solution, you can send a complaint to:

Center for Complaint Solution

The House of the Names

Customs bid 2

8800 Viborg


If you live in an EU country other than Denmark, you can complain to the EU Commission's online complaint portal here - http://ec.europa.eu/odr

Privacy Policy:  

We need the following information when shopping with us:

Name, address, telephone number and email address.

We record and pass on the personal information necessary to deliver the item to you.

The personal information is registered with Medicoline Health and Beauty Awareness ApS and stored for five years, after which the information is deleted. In addition, we collaborate with a number of other companies that store and process data. Companies process information solely on our behalf and may not use it for their own purposes.

We only work with data processors in the EU or in countries that can provide your information with sufficient protection.

The data responsible for shopmedicoline.dk is Medicoline Health and Beauty Awareness ApS.

You have the right to know what information we are dealing with about you.
If you believe that the information is inaccurate, you have the right to have it corrected. In some cases, we have a duty to delete your personal data if you request it. It can e.g. be if your data is no longer necessary for the purpose for which we were to use it. You can also contact us if you believe that your personal data is being processed in violation of the law. You can write to us at: info@medicoline.dk

 Standard cancellation form:

(This form is completed and returned only if the right of withdrawal is claimed)


Värkstedsvej 24 B
DK-4600 Køge
Email: info@medicoline.dk

I hereby declare that I wish to apply the right of withdrawal in connection with my purchase agreement for the following goods / services:

Order no .: ___________________________________ Item description: _______________________________

Ordered on: _______________________________ Received on: _______________________________

Consumer name: ____________________________________________________________________________________

Consumer address: ____________________________________________________________________

Consumer signature: _______________________________________ Date: _______________

(only if the form content is reported on paper)

The trading terms are last updated at 23.03.2021